Monday, 22 October 2018
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Supplementary Services


USSD Supplementary Service

USSD is a quick menu that enables clients to access various features on their mobile phone at any time. We offer two different services, both free.

 

*#102# Service

With this service clients can easily:

  • Change language
  • Change plan or profile
  • Check balance

 

Dial *#102# and press ok (). Select the key that corresponds to your choice and press ok:

1. Change Language 1. Tetun
2. Portuguese
3. English
2. Change Plan 1. VIVA
2. Toke Livre
3. TT Amigos
4. TT Diak
5. Kokonaba
3. Balance 1. Promotion Info on current Promotional Campaigns
2. PlafondS Minute/SMS/MB balance
3. Kokonaba
4. Gratis
5. Kokonet
6. TTDiakLoos
7. Gratis K
8. Mega Bonus
9. NetLor2on



*#103# Service

With this service clients are able to:

  • See and join any promotional campaign available
  • Join any Voice, SMS or Internet package plan
  • Use KreditLai and Fo Pulsa services

 

Dial *#103# and press ok (). Select the key that corresponds to your choice and press ok:

1. My Promotional Campaigns< Available Campaigns
2. Package Plans 1. Voice 1. TT Numbers 1. 80min - $10
2. 125min - $15
3. 170min - $20
4. 280min - $30
5. 375min - $40
6. 480min - $50
7. 740min - $75
8. 990min - $100
2. SMS 1. TT Numbers 1. 25: $1.25 - 15 days
2. 50: $2.25 - 20 days
3. 100: $4.25 - 25 days
4. 250: $10.5 - 30 days
5. 500: $18.5 - 30 days
2.Internacional 1. 12: $1.5 - 12 days
2. 30: $4 - 30 days
3. 60: $7.5 - 30 days
4. 120: $14 - 30 days
3. Internet
1. Weekly 1. 50 MB - $1
2. 180 MB - $3
3. 300 MB - $5
2. Monthly 1. 650 MB - $10
2. 1GB - $15
3. 2.5GB - $30
4. 3.5GB - $40
5. 5.7GB - $60
3. Social Networks 1. S02- $0.20 
2. S05- $0.50
3. S02- $2
3. Services 1. Kreditlai Enter PIN Enter the recipient’s phone number Enter value
2. Fo Pulsa



Fo Pulsa

This service allows credit transfer from one pre-paid mobile customer to another pre-paid mobile customer via mobile phone.


Use this service:

First time use of Fo Pulsa service
  • The first time access to Fo Pulsa service will have to be done through the interactive service by dialing 121.
  • Customers will be asked to make up a PIN to access.
  • Afterwards customers can make changes to the PIN code by dialing 121.
Interactive Dial
  • Dial 121
  • Customers will be guided on how to make credit transfers.
Block Dial
  • Customers can make credit transfers, by dialing the following elements and press call button:
    121 + PIN + Number to transfer credit to + amount to transfer
  • PIN code should have 4 numbers.
  • Example: 12112347726698510 (Transferring 10 USD to number 77266985 using PIN 1234).


  • This service is available for all pre-paid mobile customers
  • The activation of this service is automatic
  • Both cards involved in the transfer must be in the active state
  • A balance transfer does not change the life cycle of the two cards involved
  • A balance transfer has a maximum and minimum transfer (Minimum = $1 and Maximum = $50)
  • The Pulsa Fo service is free



Call me

The Call Me service allows pre-paid customers to send a call request to another TT number of their choice, when they are out of credit. The client has 5 free Call Me everytime you make a top up or a KreditLai service. The 5 free Call Me can only be used when you have the balance below $0.10. For the customers with a balance more than $0.10 or that exceeded the 5 Call Me will be charged the cost of $0.02 per Call Me.


Use of the service:

  • To make a Call Me request the customer should dial the following numbers:

    8888 + destination number (eg: 888877254800)

  • Press the Call
  • The destination number will receive an SMS with the call request, according to your language:
    • “O número 7266985 pede para lhe ligar."
    • “The number 7266985 is asking you to call."
    • “Numeru 7266985 husu ita atu liga ba."


Kredit Lai

Kredit Lai allows pre-paid customers to get a $1 credit when their balance reaches a value of less than $1.


Use of the Service:

  • To receive the credit the customer simply needs to send an SMS with "KL" to 8300 and will immediately get the credit for $1 and a confirmation of this request.
  • When the customer re-charges the phone it will be discounted $1 in debt.
  • This service is free if the customer recharges the SIM card with a minimum of $1 over a period of 24h after the credit request. If this does not occur, this service will cost $0.15.
  • Example: For a credit request made on 20th of October and recharged $2 at 2pm on the 23rd of October at 6pm: the balance charged to the customer will be $1.15.
  • This service is valid for customers with active SIM card over 6 months.


Last Updated on Thursday, 12 October 2017 10:22
 
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